You will find updates for the Designer range of machines, and FAQ help updates for the Husqvarna Viking software here.
Designer Sewing Machines
Designer Diamond, Designer SE and Designer Topaz. Windows® Vista may block communication between the machine and computer when using 'Send 1' or 'Send 2'(direct USB communication), giving an error message “Windows System Error. Please close and restart all software”. The knowledge base http://www.vsmsoftware.net/faqdatabase/search_4d.aspx deals with how to fix this issue, but is not successful on all version of Windows® Vista, so you may have to use your USB stick for the time being! (please type in the above error message in the search box) . It is also worth allowing it through your Windows firewall. Please see http://windowshelp.microsoft.com/Windows/en-us/help/df3de57e-86d8-4cd7-808d-9907561b21bc1033.mspx
Designer SE version 12536 April 09- Includes all previous updates plus the use of 120 x 120 hoop.
Your Designer SE can be upgrade to LE to allow it to cut trim stitches on embroidery
Please note if you are having trouble with your dongle, (hasp not found) then it is probably your security or antivirus software blocking it as by default it thinks it is a potential threat. You need to set your software to allow the program C:\Windows\System32\hasplms.exe with full rights,** or you may have to go to the website of your security software to find out how to configure it. You also need to check that your Windows firewall is not blocking it. Please see http://windowshelp.microsoft.com/Windows/en-us/help/df3de57e-86d8-4cd7-808d-9907561b21bc1033.mspx. You may also want to check you are running the latest version of the dongle driver for your operating system. You can download it here
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** The following may help with regard configuring firewalls.
The Embroidery System 8.1 and later uses new features that are only found in the HASP SRM driver. The Hasp License Manager Service (C:\Windows\System32\hasplms.exe) components of these drivers is needed to both update your dongle to use the features of the HASP SRM drivers and allow the software to open.
Some security software (specifically the firewall component) may try to block the hasplms.exe file from fully accessing the dongle components of your computer. This may cause your dongle to flash.
During the 4D Embroidery System 8.1 install, most security software will give you the option to 'Allow' or 'Deny' the hasplms.exe file the access that it needs; at this time you should click 'Allow'.
After re-configuring the Anti-Virus / Firewall software:
When updating to 4D Embroidery Software 8.1 re-run the update and then run the 4D Embroidery System
When installing 4D Embroidery Software 8.1 browse to the Technical\Dongle Driver on the DVD and run the HaspUserSetup.exe followed by the FirmwareUpdate.exe and then run the 4D Embroidery System
Norton Internet Security 2008
Open Norton Internet Security 2008
Click on the Options link on the bottom left of the screen.
Click on Norton Internet Security from the drop-down list.
The Norton Internet Security Option screen will open.
Click on the Personal Firewall link on the left of the screen.
Click on the Program Control link.
Select the hasplms entry.
Change the Access drop-down list from Custom to Allow.
Click Apply then click OK.
McAfee SecurityCenter
Open the McAfee SecurityCenter
Click on the Advanced Menu option at the bottom left of the screen.
Click on the Configure button on the left of the screen.
Click on the Internet & Network option.
Click on the Advanced... button. The Firewall window will open.
Click on Program Permissions option.
Select the Aladdin HASP License Manager Service entry.
Click the Grant Full Access option from the Action section in the bottom right of the screen.
ZoneAlarm
Open ZoneAlarm.
Click on the Program Control menu on the left of the screen.
Click on the Programs tab on the top right of the screen.
Right click on all the question marks (?) symbols for the Aladdin HASP License Manager entry; select Allow from the context menu.
Panda Internet Security 2007
Open Panda
Within the Security protection section; click on the Settings... button. Another dialog box will open.
Click on the Firewall button on the left of the screen.
In the "Programs with access to the network" section; click on the Settings... button.
Select the Aladdin HASP License Manager Service.
Click on the Communication drop-down list
Select "Inbound and Outbound" from the list.
Click Close.
Click OK
Restart your computer.
McAfee 2005/2006
Right-click the McAfee icon in the system tray.
Left-click the Personal Firewall. This will open the Security Window.
Click Internet Applications from the left column.
Find hasplms.exe/HASP License Manager Service under Application Name. Highlight by clicking on hasplms.exe/HASP License Manager Service
In the lower right hand corner, click "Allow Full Access".
Exit this window.
Norton 2005/2006
Open Norton Internet Security. The Norton Internet Security windows will open.
Click the Status & Settings option if you are not already on that screen.
Click the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting.
Click the Configure button. A new Norton Internet Security window will open.
Click the Programs tab.
In the Manual Program Control section, scroll down the list until you see hasplms.exe.
Click on the drop-down arrow in the Internet Access column.
Choose the Permit All option.
Click the OK button. This will close the 2nd Norton Internet Security windows.
Close the first Norton Internet Security window.
Server cannot be resolved - when attempting to use Smart Update.
This is a similar problem to above.
There is help at the knowledgebase at http://www.vsmsoftware.net/faqdatabase/search_4d.aspx. If this does not resolve it you will need to check with your security software supplier.
(Type in the above error message in the search box)
Vers 8.2 If you have problems loading the bonus design CD, download and run this program first to fix it.
3D to 4D thread import If you have 3D, run this proglet to transfer threads saved in 3D to 4D.
Threaddatabase fix. If find your thread databases have disappeared, download and run this file
Firmware update. If you installed vers 8.1, but did not manage to update the dongle, then download and run this program. (The dongle will flash, leave until the completed message appears) Download dongle firmwareupdate